FAQ

  • According to the Tracking Link or Email, My Order Was Delivered But I Have Not Received Anything

    Before contacting us we recommend looking all over your property as the shipping carrier may have left your package in a safe location away from the view of the public.If you live in an apartment complex, your package may have been delivered to a parcel locker (you should have been given a key by...

  • Do You Ship to My Country?

    We currently ship all products within the U.S. and select products in the UK and Canada. To see which products are available outside the US make sure you are shopping from the correct version of our site which can be selected at the top right next to the cart icon.

  • How Long is Standard, Expedited, and Priority Shipping?

    Standard: Free Shipping On All Order Over $99. Expect to receive your order in 5-7 business days.Expedited: Your order should arrive in 2-3 business days.Priority: Your order should arrive in 1-2 business days.Business days refer to Monday - Friday and therefore does not include Saturday or Sunda...

  • When will my order ship?

    Orders typically ship between 1-3 days after the order is placed. Tracking information is automatically emailed to the email address associated with the order once the item leaves the warehouse.

  • Where Do I Enter Discount Codes/My Discount Code Doesn't Work

    Discount codes need to be entered it on the page where you choose a shipping method. The shipping page is visible after you click "Checkout" while viewing your shopping cart.On the upper right-hand side of the page, you will see the form below that says “Gift card or discount code” and the button...

  • Where is my tracking information?

    Once your item ships from the warehouse, tracking information is automatically emailed to the email address associated with your order. Handling can sometimes take 3 days depending on the time of year.

  • Why is my container half full or nearly empty?

    All of our canisters are weighed during packaging to ensure the correct fill amount. We fill our containers by weight not fill level/height. Protein powders vary in density and that is why 5lbs of whey protein has a much higher fill level than 5lbs of pea or rice protein.